Customer Service
Team Focus on Design & Procurement Support
When you purchase from JOHN RALPH, you receive full project support; through design and extending past delivery. We understand the challenges that designers and procurement managers face, and have a well-established service process that allows for simple and smooth furniture purchasing, and on-time delivery.
Design & Pricing
Design & Pricing
At the beginning of each project, clients work with our estimators and CAD technicians
to refine design and material specifications for making purchasing decisions.
• Fast quoting and value engineered options to assist with target budget
• Preliminary CAD drawings for presentation including 3D CAD
• Design assistance through JOHN RALPH drawing database
Production
Production
Our CAD engineers, QC staff and project managers keep clients
updated on furniture production during every step of the process.
• Detailed CAD shop drawings for final production approval
• Wood and metal finish samples for color and texture sign-off
• Progress photos during whitewood testing, finishing and final inspections
Delivery
Delivery
We understand the importance for product to arrive on-time to ensure a smooth
delivery schedule. Clients can expect personal service through installation and beyond.
• Regular shipment tracking and updates during transit
• Logistics services right to the property door
• Any necessary assembly instructions are included for easy installation
• Wood and metal finish touch-up kits and spare parts come with every order
• Warranty services and client assistance extends beyond delivery